We Like Cellular Service - About As Much As We Like Cable Service
If you were Verizon Wireless, you were thrilled when you heard that a Consumer Reports survey ranked you #1 among wireless providers.
Then you read the rest of the article and found out that Verizon being “the best”, means it’s only slightly less lousy than all the others.
Cell service as a category ranks as “one of the lowest rated services that Consumer Reports tracks”. With a satisfaction rating of 66 out of 100, it’s about as satisfactory as cable service or computer tech support.
If Verizon Wireless doesn’t have much to brag about, the ratings are a PR disaster for Sprint and Cingular. Both were mentioned as “poorer” performers among U.S. carriers.
For Sprint’s part, a company spokesman admits they have a “perception problem“.
Since cellular service quality varies greatly from city to city, Consumer Reports’ survey breaks each city out separately. But since these are not posted online, you’ll have to buy the magazine, or glom onto a copy in the checkout line at the supermarket, to find out which carrier rates best where you are.
Verizon Wireless, Cingular, Sprint, Consumer Reports, cell phone service, cable service
[via Consumer's Union, Kansas City Star, Washington Post, Geek.com]
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